These are our terms and conditions for the use of our website shelleym.sumupstore.com and the purchase of products through the website.

If you have any queries about these terms, please contact us using the contact form.

The terms and conditions herein together with any notices or conditions on other areas of this website will all together govern use by customers of this website. You should note that ShelleyM may at any time make changes to or remove part of this website without any liability to customers for such changes. ShelleyM reserves the right to change these terms and conditions in the future without specifically notifying customers and continued use of the website or placing of orders after such changes shall be deemed to be acknowledgement and acceptance thereof.

A contract will only come into existence between you the customer and us once your order has been processed and dispatched.

When you as a customer place an order via this website, you warrant by placing the order that:

1. You are not a minor or otherwise legally incapable of entering into a binding contract.
2. The personal details which you give us on registration are fully complete and accurate.
3. You are not using a false name or the name of any other person or body which you are not authorized to use.

Placement of an order

When you place your order you are doing so in acceptance of these terms and conditions and it is important that you have read them before you go ahead and order.

Out of stock Items

In the event that an ordered item is unavailable or out of stock, you will be emailed and offered a refund or replacement. After 48 hours, if we receive no reply a refund will be issued to avoid further delays of your order. Out of stock items cannot be back-ordered, please re-order at a later date.

Cancelling an order

As a customer, you are free to cancel an order within 14 days and will be refunded amount of your order to their account the order originally was paid from.

Acceptance of an order

When an order is placed you will get an order confirmation sent to the email address you provided during checkout, containing information about order content, prices.

Delivery

• UK postage and packing charge is currently free for all orders.
• As from 13 December 2024 due to new legislation we will no longer be able to fulfill order to Northern Ireland.
• We are also unable to ship overseas.
• The goods you order will be delivered to the address you gave when you placed your order. Dispatch is aimed to be within 7 working days of the receipt of payment, but this may be longer at busier times of the trading year. Average turnaround for dispatch is 24-48 hours. If an item is out of stock, or we anticipate a delay we will email to discuss it with you. However we cannot guarantee delivery times. Please allow 15 working days. No replacements or refunds can be issued until after this time. For urgent orders, please email for details of options for Next Day delivery service. We will not be responsible for lost or stolen orders if you request a package to be left on a doorstep, in a shed, or at a neighbour. We will put your request on your package, but such delivery requests will be at your own risk.

Liability

We try to have the information on this website as accurate as possible but we make no warranties, whether express or implied, regarding its accuracy. We also do not make any warranties regarding any matters relating to the use of this website and it is a matter for you to ensure that your own equipment is protected from viruses or other external factors.

Your rights are protected by the Sale of Goods and Supply of Services Act, 1980, and also the Consumer Protection Act, 2007, where you are a consumer. Nothing in this website shall affect your rights under the applicable law.

Severance

If any of these terms and conditions shall prove to be void, unlawful, or unenforceable for any reason then such term or condition shall be deemed to be severed from the remaining terms and conditions which shall remain valid and enforceable.

If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.